Jenelle Friday is a dynamic entrepreneur, international keynote speaker, author, mentor, and a passionate advocate for emotional intelligence (EQ) in business. With over a decade of experience in Customer Success, Jenelle has become a recognized leader known not only for driving performance but also for valuing the human side of business.

As the Founder of LionHeartCS, Jenelle developed transformative EQ training programs, including her flagship 12-week EQ Bootcamp, specifically designed to help professionals in customer-facing roles master emotional intelligence. Her vision is straightforward yet impactful: EQ is essential for building authentic relationships, driving success, and fostering trust—both personally and professionally.

Named Customer Success Leader of the Year in 2023, Jenelle’s insights have also been featured in LA Weekly. She has received several prestigious awards for outstanding leadership in customer success, including the Vitality Leadership Award, and has contributed to various news articles within the customer success community. Her mission is to empower people to embrace their unique strengths through self-discovery and to cultivate the emotional skills needed for effective communication, conflict resolution, and resilient relationship-building.

Jenelle believes that empathy, growth, and measurable outcomes are the foundation of lasting success. Whether on stage as a keynote speaker, mentoring professionals, or contributing her expertise through articles and thought leadership in the customer success field, she is dedicated to helping individuals and organizations reach their full potential through emotional intelligence.

If you’re ready to elevate your emotional intelligence and transform your career, Jenelle is here to guide you every step of the way.