Press & Media

Women Making a Difference Series: Meet Jenelle Friday, VP of Customer Success

Jenelle Friday’s Guide to Unlocking Potential with EQ

Jenelle Friday on Leadership and Emotional Intelligence

Here’s why emotional intelligence will make you a better CSM

Jenelle Friday’s Tips for Emotional Intelligence in Stress

Podcast

SaaS Theray: Why EQ is important in SaaS with Jenelle Friday, Founder @LionHeartCS

The Digital CX Podcast: Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Ep. 051

The Hyperengage Podcast: Ep#60: Embodying Empathy and Nurturing Interpersonal Relationships: The Path to Humanizing Customer Success ft. Jenelle Friday (VP of Customer Success, Forecastable)

The Daily Standup: Better EQ for better results | Jenelle Friday | TDSU Ep. 41

Customer Success Talks: Emotional Intelligence in Customer Success | Janelle Friday & Daryl Huang

Success Panda: Emotional Intelligence AMA

Webinars

CSC Webinar: Emotional Intelligence, Understanding EQ Framework and where to start | April 24

SuccessHACKER: CS Leadership Roundtable: Utilizing Customer Segmentation Strategies

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